Privacy Policy

Last updated: May 1, 2026

At ShieldPack VPN, your privacy is our core mission. This policy explains what data we collect, how we use it, and your rights.

1. No-Log Policy

We do not log, monitor, or store any records of your VPN activity. This includes browsing history, DNS queries, traffic data, IP addresses, or connection timestamps.

2. Data We Collect

We collect only the minimum data required to operate the service:

• Email address (for account creation and communication)
• Payment information (processed securely by Stripe — we never store card details)
• Plan and subscription status

3. How We Use Your Data

• To create and manage your account
• To deliver your VPN configuration files
• To send service-related emails (purchase confirmation, expiry reminders)
• To provide customer support

4. Data Sharing

We never sell, rent, or share your personal data with third parties for marketing purposes. We use Stripe for payment processing and standard email providers for transactional emails.

5. Data Retention

Your account data is retained as long as your account is active. You may request deletion of your account and associated data at any time by contacting support.

6. Security

All data is transmitted over HTTPS. Payment processing is handled by Stripe, which is PCI-DSS compliant. VPN traffic is encrypted using WireGuard protocol.

7. Contact

For privacy-related questions, contact us at our support page.